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Cover Image for Delving Into the IT Governance-Management Communication Interface View Article
Delving Into the IT Governance-Management Communication Interface
Carlos Juiz, Beatriz Gomez
Jan 01, 2021
This work is devoted to addressing the IT governance - management communication aspects, considering that their responsibilities are different, but complementary, in developing an IT governance framework. Our research question...
IT Governance Business and Management Business Information Systems
Published by: IGI Global
Cover Image for The Impact of Customer Relationship Management Systems on Dynamic Capabilities at Firms View Article
The Impact of Customer Relationship Management Systems on Dynamic Capabilities at Firms
Carmen De-Pablos-Heredero, Cristina Gallego-Gomez, José Montes-Botella
Jan 01, 2021
The banking industry has been forced to restructure its processes to get adapted to a more technological environment as a consequence of the changes experienced in the market. Academic literature has paid special attention to...
Global Information Technology Computer Science and Information Technology IT Research and Theory
Published by: IGI Global